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Item: MTN South Africa
Rating: 1
Author: INNOCENTIA R

I am not happy with your incompetence, last month I noticed you guys debited my account on the 20th of February as I changed my debit date to the 20th , after the debit returned on the 20th February, I called in and requested that you please debit my account on the 25th of February which the lady agreed it would be done. On the 25th of February no debit went off , I called to ask why I was not debited and was informed it was something to do with the bank that you guys use or some story like that. Please listen to my calls I made to you guys, and now I am expected to pay double debit this month and it is not my fault, I refuse this is your fault you guys sort it out!!!!.

I had money in my account on the 25th February and you guys decided not to debit my account so it is not my fault. I will not pay double.

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Replies (1)

MTN South Africa's replyOfficial

14 Mar 2019, 10:40

Good day Innocentia

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team

Best regards,

MTN South Africa's reply14 Mar 2019, 10:40

Official

Best regards,

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