BN
Bonginkosi N
1 reviews | Active since Sept 2015
17 Nov 2015, 13:32
Instead of feedback I'm receive saying I must pay
Hi Siphumezo,<br> <br> I just received a letter from saying I must pay this crazy amount instead of you explaining why this amount for. If I had R5222 cash , I could've bought the phones cash, so please explain to me and stop this debit order. <br> <br> Regards,<br> Bonginkosi Ndlela
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Replies (1)
MTN South Africa's replyOfficial
18 Nov 2015, 09:33Hello RaoN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the number ***, you were billed R 5 211.12 for data usage from 2015-08-13 to 2015-09-03 before your number was cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the number ***, you were billed R 5 211.12 for data usage from 2015-08-13 to 2015-09-03 before your number was cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Nov 2015, 09:33
Official
Hello RaoN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the number ***, you were billed R 5 211.12 for data usage from 2015-08-13 to 2015-09-03 before your number was cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the number ***, you were billed R 5 211.12 for data usage from 2015-08-13 to 2015-09-03 before your number was cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***