I have now just been a victim of ***** with MTN i got a call two days ago being advised that i made an application for a cell phone contract witch i didnt a consultant contacted me and i advised her to cancel that application as i did not apply for a cell phone contract however that did not happen .... i received another call confirming the delivery of the handset and again i advised that i did not make that application i told them to cancel it two days ago witch they didn't hence the device got delivered today
whom ever that person that made that application will pay for it i was refereed to MTN Sandton branch and i spoke to a gentlemen by the name of Malume and he said they is no one at the branch whom will assist me ... i am very frustrated im being taken from pillar to post with no help at all .... i have to leave my daily job and focus on such an inconvenience daily.
I need urgent assistance with this i am literally angry and i and confused.
This is an inside job i cancelled this application who ever approved this will need to take accountability
Good day Sicelo,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. Also note that in the interim of the investigation i have stopped the debit order from going off your account as discussed on the phone.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Sicelo,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. Also note that in the interim of the investigation i have stopped the debit order from going off your account as discussed on the phone.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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