Insensitive and unprofessional service

My Father passed away in June 2022. I submitted the necessary death certificate and related information to MTN (Preller Plein Branch in Bloemfontein). Since then, i did not receive any feedback or updates. All of a sudden, MTN's debt collector (MBD) made contact, not having any context to my father's death.

MTN's incorrect or faulty processes and systems have now lead to an embarrassing engagement with a debt collector, this during a time when our family is still mourning my Father's death. This is insensitive and very unprofessional.