JvdB
Jan van den Berg
1 reviews | Active since Mar 2014
01 Oct 2015, 10:31
Insane DATA Charges on Account
Okay, so I am new to this...<br> <br> But I am sick and tired of MTN, as from May 2015, I have been charged for data on both my acc., I have not Used as I have Uncapped ADSL (WiFI) at home and work, I have no need to use Data on my phone.<br> I am even being charged for DATA while my acc is suspended, How The Hell???<br> <br> Same thing is happening to my wife and Mom Inlaw.<br> <br> What is the right thing to do, should one get Legal help, cause it seems like MTN does not want to help or care about what is happening?<br> <br> Pls note my contact is a Cell C number as my MTN acc has been suspended as from the beginning of September???
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Replies (1)
MTN South Africa's replyOfficial
02 Oct 2015, 14:28Hello Tuppie5,
Thank you for your post
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
MTN South Africa's reply02 Oct 2015, 14:28
Official
Hello Tuppie5,
Thank you for your post
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***