1 reviews | Active since May 2014
INSANE DATA BILLS - SINCE TRANSFER FROM NASHUA
TOP URGENT!!! <br> PLEASE CAN A SUPERVISOR MAKE CONTACT WITH ME IMMEDIATELY. I HAVE SENT NUMEROUS REQUESTS AND EMAILS TO YOUR MTN TEAM TO ADD MY HUSBAND ONTO THE ACCOUNT TO MAKE ANY CHANGES, ETC AND SENT HIS ID, ETC INFORMATION. WE HAVE A MASSIVE PROBLEM OVER THE LAST TWO MONTHS WITH DATA USUAGE AND ASTRONOMICAL CELL PHONE DATA BILLS. WE WERE ORIGINALLY WITH NASHUA MOBILE WHO WERE TAKE OVER BY YOU - WE ORIGINALLY HAD 2 GIGS WITH THE NASHUA CONTRACT AND OVER THE LAST TWO MONTHS IT SEEMS LIKE YOU HAVE ONLY GIVEN US 1 GIG. THIS HAS RESULTED IN A NORMAL AVERAGE BILL (CHECK THE HISTORY) OF USUALLY R1 890.00 CHANGING TO R 3783.00 &R5263.50 WHICH WE HAVE PAID THIS MONTH AND HAVE NOW BEEN NOTIFIED OF OUR BILL FOR LAST MONTH BEING CLOSE ON R5 000.00!!! WHAT IS GOING ON??? THIS IS RIDICULOUS AND WE CANNOT EVEN GET HOLD OF YOUR TEAM ON THE PHONE AS I HOLD FOR OVER 58 MINUTES!!!! WE EVEN WENT IN STORE AND THEY HELD FOR OVER AN HOUR FOR THEIR OWN TEAM!!! THIS IS UNACCEPTABLE. <br> I WANT MONEY REFUNDED FOR LAST MONTH AND THE PREVIOUS MONTH WHERE WE WERE SUPP**** WITH ONLY 1 GIG RESULTING IN A MASSIVE BILL FOR EACH MONTH! CELL C I AM COMING!AS A CONSUMER THIS IS DISGUSTING SERVICE.
Thank you for your post.
Please accept our apologies for any inconvenience experienced as a result of this.
Would you please respond to the email that we have sent to you by providing us with the ID or account number that this complaint relates too so that we can investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience experienced as a result of this.
Would you please respond to the email that we have sent to you by providing us with the ID or account number that this complaint relates too so that we can investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
