SR
Sharon R
1 reviews | Active since Dec 2017
02 Dec 2017, 16:22
Inhumanity
I called the call centre to get my line reconnected but the response i received was completely insensitive and the unwillingness to listen is shocking. I was treated like a deviant despite my long standing relationship with MTN. Escalated it to the management and executive team and more than 24 hours later still no response or an inclination to assist me in my current situation! I will definitely be moving my 3 contracts which are up for renewal to another service provider!!!!!!!!! No reward for loyalty
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MTN South Africa's replyOfficial
03 Dec 2017, 21:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that as per our credit management team the arrears amount needs to be paid for the account to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2017, 21:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that as per our credit management team the arrears amount needs to be paid for the account to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,