****ing Useless MTN
<p>I have been struggling with MTN for the past 2 years already for basic LTE services. Their excuse is my phone and SIM does not allow LTE. I have a LG G3 with a Sim in with big letters LTE. The shop in Tyger Valley has logged the fault with the head office numerous times but the do not care. When i email MTN i get no reply. When I phone MTN I get the phone put down in my ear. When I request technical assistance i get ignored. ****ING pathetic service and pathetic incompetend staff. MTN close your doors please as clearly you guys don't know how to be a Cell phone provider.</p>
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MTN South Africa's replyOfficial
20 Jul 2016, 15:02Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
We do pick up that the LTE service is active on the account and the back end support system.
We have sent the request to the back end technicians o investigate, please see the response from the back end support assistance. Please do a sim swap as per the information received from the technicians.
Please do a SIM Swap – the SIM on the network is Old and not LTE compliant, please visit any MTN store for assistance with the sim swap for the LTE card.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
MTN South Africa's reply20 Jul 2016, 15:02
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
We do pick up that the LTE service is active on the account and the back end support system.
We have sent the request to the back end technicians o investigate, please see the response from the back end support assistance. Please do a sim swap as per the information received from the technicians.
Please do a SIM Swap – the SIM on the network is Old and not LTE compliant, please visit any MTN store for assistance with the sim swap for the LTE card.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
MTN South Africa's replyOfficial
20 Jul 2016, 15:18Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply20 Jul 2016, 15:18
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ: **********
Best regards,