****ING PATHETIC CUSTOMER SERVICE

<p>On the 9 June 2016 I did an application for a Samsung Tablet and received communication on the 10 June that the application was successful.<br />After much consideration I decided to change from the Tablet to the Note 4. Taking into account that MTN direct do not do deliveries over weekends, I chose to call them first thing on the Monday morning on the 13 June.<br />My first call was made at 8am, following 5 calls thereafter during the course of that Monday with no luck of being able to talk to Thandeka, the consultant who assisted me. By 5pm on the 13th June I was told that my query would be escalated to her manager. Tuesday, 14 June no call was received from Thandeka or her manager. Wednesday the 15th, I logged a complaint on your FB page and was called by Thandeka who advised me that she was on study leave and thus the reason for her only getting back to me 3 days later. She then told me that the device was already delivered and that it would not be possible for me to change the device. I asked her where it was delivered to and she confirm the correct address, however when I told her that it’s not possible that it was delivered because there are only 5 people working in my office and if it was delivered I would have received the device and secondly who signed for the device if my ID and proof of address is needed. She then said she would call me back. Days went by and there was no call back received – on the 20 June I logged another complaint and was told that my complaint would be escalated to her supervisor. I was contacted by her supervisor on the 29 June, repeated me complaint and was told that the call centre is moving and that they would assist me as soon as they are settled. On the 5th July I still had no feedback with regards to my complaint. I logged another complaint and was told that Thandeka would call me to assist me with my query. Thandeka has been given me attitude the entire time that she has been dealing with me.</p> <p>My complaint</p> <p>• if I was assisted with my query on the 13 June, the device on my application would have been changed.<br />• Why was it that only Thandeka was able to assist me surely there should be some protocol in the event that the consultant is not available was as was the case <br />• Credit vetting was done on 2 occasions having an impact on the credit score. <br />• If the device was delivered and I was not happy and returned it – would I then be able to change it for something different.<br />• I never received the device, it was not my fault that the consultant was not available, why could the device not be changed.<br />• Upon the second application I was told that I didn’t qualify for the package I wanted and they wanted me to change the device, how is this different to my first complaint of wanting to change the device.</p> <p>It is now nearly 6 weeks later and still my complaint has not been resolved. This experience has left me wondering whether to move my services to another network. </p> <p> </p> <p>I NEVER ****ING RECEIVED THE DEVICE YOU ARE CLAIMING WAS DELIVERED TO ME. CHECK YOUR ****ING RECORDS AND CORRECT YOU ADMIN!</p>