BR
Bontle R

1 reviews | Active since Jun 2017

28 Jun 2017, 14:19

Infuriating service from MTN

<p> Had a data contract with MTN, what appaling service. My contract expired, i continued for some months with them but thye strated billing me ridiculous amounts. Cancelled the service but they continued to bill me. When i queried the bill nd requested an itimesed bill no one could help. Made a part payment in good faith that I am willing to pay as long as i know what is it that I am paying for. Queried with the shop, call centre and ultimately wrote numerous emails, I received a statement but no itemised billing. Then they had the audacity to hand me over, again i requested the itimised billing nothing. I need to know what is it that I am paying for to date no one could tell me. This is so uncalled for as i made it clear that I will pay as long as I know what is it for. MTN is unhelpful, bully and abuse its customers. I vowed that my family and I will never utilise their service ever again. </p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply28 Jun 2017, 17:04
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Best regards,

BR
Bontle R's update02 Aug 2017, 09:24
Reviewer Update

Its been a month and there has been no response from MTN. Yes Mike it is terribly frustrataing. Honestly MTN has got to be the worst company in terms of service. As I wait to get my account resolved...........

Hope you understand Mike why I have no faith nor want to ever deal with MTN ever again.