INFURIATED MTN CUSTOMER

I cannot begin to express how deeply infuriated I am. In the month of August I had went to a store branch in KwaZulu Natal, Pietermaritzburg to query if I could do an upgrade and sim swap on my account. The consultant assisting me said that there was an outstanding balance on my account which needed to be cleared and could therefore not process the sim swap or upgrade. Following this piece of information, I had texted a consultant who had helped me previously to find out a way forward. I asked for the balance so I could make payment and a statement breakdown of what I am paying for every month. Note that one of these statements reflect that the contract I wanted to upgrade ended in August 2023. After making payments, I went back to the same store and spoke to a different consultant, hoping I can now proceed with the sim swap and contract upgrade. The consultant informed me that my account is now in legal as I have an outstanding balance of R19 000 on my account because I terminated all the contracts on my account and MTN has charged me an early termination fee. I sat on a call for hours with MTN customer care and sent through emails expressing how wrong this is and that it is affecting my name. This is no fault of mine (I still have the texts as evidence to support this), to no avail was I assisted at all over the call or mail. I am only being transferred from one department to the next and this is just reflecting worse and worse on my name and MTN just REFUSES to make this right. I am so exasperated from all this and have no way to look forward or seek help. PLEASE CAN SOMEONE HELP!