CF
Clint F

1 reviews | Active since Nov 2016

21 Nov 2016, 12:06

Infuriated MTN

<p>I am a prepaid customer with Vodacom for i dont even know how many years. Yesterday i received a sms from MTN stating that my number has been approved to be ported to MTN. I have made no such request and today my number does not work. Please advise who gave you permission to port my number because I have made no such request. When will my number be activated again and who is going to compensate me for this inconvenience? </p> <p> </p> <p>Regards</p> <p>Extremely upset customer</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Nov 2016, 10:52
Official

Good day Clint,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

Please note we have escalated the matter to our Mobile Number Portability department for further investigation. Please allow 2-48 hours for a response from them.

We trust that you find the above in order.

Caylin Julius
MTN Complaints Management Team

REQ:***

Best regards,