TK
Theo K
1 reviews | Active since Sept 2015
03 Mar 2016, 13:29
Information supp**** to transunion
Last year I stopped both my contracts at Mtn to change over to prepaid. Yesterday I got my credit report and it showed that all the way up to October 2015 my account was paid up then in November 2015 I got handed over either to a collection agency or your legal department. I have never received any documentation from Mtn stating I owe them money nor any calls asking for money And as per my understanding I settled my accounts And due to this information supp**** by Mtn to transunion reflects poorly on my credit record staining it.
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MTN South Africa's replyOfficial
03 Mar 2016, 16:45Hello TheoKay,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled last year in July and the last invoice you meant to pay for was for the 20 June 2015 which was we attempted to debit on the 31 July 2015 however it came back unpaid.
We kept on trying to debit that amount for two months after that without success. That amount is still outstanding currently, kindly contact our Customer Care on 808 and request to be transferred to the Legal department for the balance where to make payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled last year in July and the last invoice you meant to pay for was for the 20 June 2015 which was we attempted to debit on the 31 July 2015 however it came back unpaid.
We kept on trying to debit that amount for two months after that without success. That amount is still outstanding currently, kindly contact our Customer Care on 808 and request to be transferred to the Legal department for the balance where to make payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply03 Mar 2016, 16:45
Official
Hello TheoKay,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled last year in July and the last invoice you meant to pay for was for the 20 June 2015 which was we attempted to debit on the 31 July 2015 however it came back unpaid.
We kept on trying to debit that amount for two months after that without success. That amount is still outstanding currently, kindly contact our Customer Care on 808 and request to be transferred to the Legal department for the balance where to make payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled last year in July and the last invoice you meant to pay for was for the 20 June 2015 which was we attempted to debit on the 31 July 2015 however it came back unpaid.
We kept on trying to debit that amount for two months after that without success. That amount is still outstanding currently, kindly contact our Customer Care on 808 and request to be transferred to the Legal department for the balance where to make payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***