Inflexible and passing the buck

<p>I am looking at getting a new phone contract, and have been a loyal customer to MTN for many years. However, I found the store assistants in Melrose arch really inflexible about contract offerings.</p> <p>No-one can explain to me why only certain (lower quality or very expensive) Sony cellphones are available with the MTN Choice +S package? I don't need lots of caller minutes, I do need lots of data, but I also don't want either a poor quality phone or a top-of-the-range phone?</p> <p>When I asked about this I was simply told to call head office. No attempt by the store assistants to help me with this, just a piece of paper with a phone number. So I am supposed to spend my airtime, which I pay MTN for, to call MTN about my desire to remain an MTN customer, but needing some decent flexibility in product offering to me as a customer?</p> <p>I would really appreciate being contacted by someone from head office or whoever else can help me to get the MTN Choice +S with the Sony Z5 Compact (a decent but affordable phone).</p> <p>Many thanks,</p> <p>Duncan</p>