MB
Mariane B
1 reviews | Active since Dec 2016
02 Feb 2018, 22:46
Inflated charges
Received a call from an agent to offer me an extended 24 month 3G contract for my tablet which I did a telephonic greement for. To my dismase I received a new simcard and that was it. The agreement was offered at R60 less than the current subscription of R189, which I obviously accepted seeing that I did not have to take another tablet. For the past two months MTN debits my account with R800. I havesent email and numerous phonecalls and my account is still not sorted out, i think it is time to set up an appointment with a legal practice
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MTN South Africa's replyOfficial
06 Feb 2018, 15:33Good day Mariane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
We notice that you were billed for a device while you stated that you upgrade without a device hence why your bill has increased.
Kindly note that your query with reference *** is could not be fully resolved as there was no contract copy attached. The contract copy/subscriber agreement will serve as supporting documentation of the contract package that was signed up for. This can be email to *** and I will assist you further.
We trust that you find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 15:33
Official
Good day Mariane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
We notice that you were billed for a device while you stated that you upgrade without a device hence why your bill has increased.
Kindly note that your query with reference *** is could not be fully resolved as there was no contract copy attached. The contract copy/subscriber agreement will serve as supporting documentation of the contract package that was signed up for. This can be email to *** and I will assist you further.
We trust that you find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,