NB
Nicola B

1 reviews | Active since Feb 2014

17 Feb 2015, 11:46

INFLATED BILLING COMPARED TO NASHUA MOBILE

NO RESPONSE FROM MTN AT ALL TO MY COMPLAINT!!! IS THIS THE WAY TO DEAL WITH LOYAL CUSTOMER PROBLEMS??<br> <br> My monthly accounts with Nashua were never over my contract limit in the past few months - around R655.<br> Since I have been with MTN and billed by them, my monthly statements are escalating but there has been little change in my cell phone usage. The first account was nearly R300 more and now I have a statement saying my cell phone charges are now over a R1000. My emailed statement is 57 pages long from MTN! My itemised billing statements from Nashua were around 4/5 pages!!!<br> I am told to check the itemised billing - but who can remember all their calls they make, especially business ones?<br> BUT I HAVE NOT doubled my usage of my cell phone. Paying double every month is ridiculous. There has to be something wrong with MTN billing or are they just out to make money??<br> Complaining to the MTN stores gets you nowhere. They just tell you to check your itemised billing.<br> I wonder if my next statement from MTN will be triple my statements from Nashua??<br> I need to change network and provider.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2015, 11:58
Official
Hello Nix40,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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