Inexplicable service from MTN after data bundle is missing from my account

So I just purchased R100GB for R99 for my SIM but it is not reflecting, even though the money has been deducted.

Calling your phone cente rwas absolutely useless. They repeat to me that they don't see it, yeah, that's why I'm phoning. I don't see it either. I should not have to wait 24 hours before phoning back, I want an answer NOW.

Thank you.

Agent = Selaelo, Reference = ***