WE
Wesley E
1 reviews | Active since Mar 2016
02 Aug 2018, 16:20
Inexperienced mtn staff
I needed to do a sim swap for my phone and it turned out to be a struggle of note. I had to visit the mtn store 3 times and still today my SIM card isn't working I've been told 3 times it will take 2-24hours to work and ontop of that the 2nd time I visited the store they did a sim swap on my dads phone which wasn't meant to be done. If mtn can't do something as simple as a sim swap then they should let me know so I can change networks.
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Replies (1)WE
Wesley E's updateReviewer Update
03 Aug 2018, 10:30Good day
Is it possible to get feedback as to why it was such a struggle to do a simswap when the investigation is done and what action will be taken to ensure it doesn't happen regularly as I am really being inconvenienced by not not having a working simcard for almost a week now.
Kind regard
WE
Wesley E's update03 Aug 2018, 10:30
Reviewer Update
Good day
Is it possible to get feedback as to why it was such a struggle to do a simswap when the investigation is done and what action will be taken to ensure it doesn't happen regularly as I am really being inconvenienced by not not having a working simcard for almost a week now.
Kind regard