Inertia Marketing
I was recently billed twice by MTN VAS for content I never asked for.<br> <br> I was initially offered a ringtone free of charge by MTN a while ago.<br> <br> They later sent a message notifying they would bill me on a weekly basis for the same content as the free subscription had expired.<br> <br> Why can't they cancel the ****** ringtone as I never requested one. I'll be referring the issue to the consumer commission if the charges are not reversed.<br> <br> It'll be in the company's interest to better manage their customer and staff problems instead of walking over everyone regardless of how big they think they are?<br> <br>
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MTN South Africa's replyOfficial
08 Jul 2015, 10:37Hello Macheu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that you don't have any active callertunes on your line. In future to manage your callertunes, please dial *123*10# and to cancel any callertunes you will need to pick the option to manage account and cancel the active callertune.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that you don't have any active callertunes on your line. In future to manage your callertunes, please dial *123*10# and to cancel any callertunes you will need to pick the option to manage account and cancel the active callertune.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply08 Jul 2015, 10:37
Official
Hello Macheu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that you don't have any active callertunes on your line. In future to manage your callertunes, please dial *123*10# and to cancel any callertunes you will need to pick the option to manage account and cancel the active callertune.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that you don't have any active callertunes on your line. In future to manage your callertunes, please dial *123*10# and to cancel any callertunes you will need to pick the option to manage account and cancel the active callertune.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,