Ineptitude and disregard from Mtn and Icasa

I have never experienced such nonchalance from government nor business as displayed by MTN and The regulator ICASA in this matter.

Please refer to my e-mail threads and as it will seem my query is insuperable for the service provider and their inept staff.

to complaints, complaints, Digital.Support, pertunia.tshabalala

Good day.

The above matter as well as previous correspondence on the matter refers.

We wish to draw to your attention that the matter has gone beyond the circumscribed turnaround time and therefore deem it urgent.

Please see below the synopsis of the query:

sim card number:*** cellphone number:***

purchase date:08/07/2022

Time :17:03 pm

activation shows :2014/10/20

Query logged:2022/07/22

Social media escalation :ZLN

blocked number date :03/08/2022

Please note that a new phone with the sim card was purchased on the said date to which a sim card was activated and number allocated.

However it would turn out that the number belongs to another user which ultimately led to the apparent recycled number given back to the original user.

We have since been deactivated as per result of the erroneous and reckless process.

Notwithstanding the aforesaid we wish to state that we expect feedback before close of business, which will remedy this matter and circumvent any further escalations to Icasa.

We trust the above is in order and await your response at your earliest convenience.

Kind regards.

2nd mail: Good day.

The above matter as well as previous correspondence on the matter refers.

We wish to draw to your attention that the matter has gone beyond the circumscribed turnaround time and therefore deem it urgent.

3rd mail: From: Siphiwe Baloyi <***> Date: Fri, Aug 12, 2022 at 8:13 AM To: <***>, <***>, <***>, <***>

Good day.

Please note that the matter is rather urgent and yet your response or lack thereof is appalling, can we have feedback or progress on the matter before we escalate to Icasa.

Kind regards.

With all of these attempts and numerous correspondence to all the parties, I still remain despondent Citizen . All we request is that the matter be resolved as it has led to loss of income and put us into disrepute.