Inept service

I’ve been waiting now 2 weeks for Mtn to approve my contract , every alternate day I get a response from store saying application has been reopened but staff can not provide me with details as to why Ridiculous that I have to wait 2 weeks all the while without any airtime to make vital calls

I’ve tried calling MTN, wait 30 minutes only for the voice prompt to say “goodbye”

I can’t send a mail or message on the website , it shows an error code after clicking send

There’s no way to contact anyone ?!?!?!!! How on earth can I depend on a network for business when they can’t even make the effort to keep me as a client

I’ve left my previous network as a contract client expecting to be ported directly to Mtn but now I’m a prepaid user just wilting away ....