Inept and Rude customer service 'champions'

Absolutely useless consultants!! First of all, it's hard to get to a consultant because it's not an option on 173 unless you want a sim swap. After choosing the sim swap option (even though that's not what I wanted), the 1st consultant said it was noisy and I should try calling with another phone. Meanwhile, it's HER side that was noisy. I could literally hear them laughing and having a separate convo over the phone. I tried with another consultant and it was still noisy but at least she didnt pretend she couldnt hear me. She was also of no help and quite patronising, telling me to "dial *141# to check your balance." How would I know that my balance was 0 if I didnt know how to check? Come on! Every time I said something, she would have a separate convo with someone else for a while (unrelated to my case of course), then come back to me and repeat the *141# thing, sounding very bored. Ive literally gotten into a shouting match with an MTN consultant before and no, it's not me because I have no issues with consultants from other networks. I used to love their nightly bundle but I dont bother anymore because I know they'll just ***** my airtime and I'll be forced to contact their ********** consultants. They really spoiled my weekend, even Shoprite cashiers are better.