Ineficiency, bad service

I booked in a phone for repairs on Friday the 13th in the morning. Following Tuesday I was advised I can collect a new unit.<br> I went today, initially I was told the unit had been collected already. Later status changed to its still pending arrival of new stock. <br> <br> This is besides being advised earlier that I could come and collect new phone. <br> <br> Upon requesting the guy to commit of delivery timelines he said they cant say I just have to keep checking with call centre. <br> <br> The worst is there are no updates calls/sms, I have to call their call centre all the time.