VL
Veronica L

1 reviews | Active since Mar 2014

03 Feb 2016, 01:04

INEFFICIENT STAFF

I have been trying to get information re a new data contract since Friday. On Friday I called 173 and they referred me to *** and this is how it's played out since then.<br> Friday afternoon phone *** then told to phone ***<br> Phone *** and told to phone ***. After I complained, told to phone ***<br> Phone *** but it is an automated service<br> On Monday I phone *** and told to phone *** - I am assured this is the right number<br> Phone *** only to be told I must phone ***!!!<br> Decide to leave it until I calm down and phone *** again on Tuesday morning. The person on the other end of the line tells me I must phone *** which is when I lose it slightly so she agrees to put me through to someone who can help me. A man answers the phone and after telling him what I am looking for, isn't able to help me with all the information and asks me to hold on (this after being on the phone for about 8 mins already). I hold on for the man to get the info I need and after holding on for another five mins decide to put the phone down. After supporting you for 16 years Mtn, I am seriously considering moving to another provider!

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2016, 15:35
Official
Hello arearep,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Sales department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,