1 reviews | Active since Mar 2013
INEFFICIENT SERVICE//MOBILE SERVICE SUSPENDED
MY CONTRACT HAS BEEN A PROBLEM WITH BILLING FROM THE START. CONTRACT SIGNED @ R369 P/M. THE AGENT PUT A LIMIT ON @ R1. IF I NEED EXTRA DATA OR AIRITME I PURCHASE FROM MY PH. <br> I HAVE BEEN CALLING CALL CENTRE AND GETTING REF NO AND STILL THE PROBLEM HAS NOT BEEN RESOLVED. I'M AT A POINT WHERE IT NOT MY RESPONSIBILITY TO MAKE SURE THE STAFF CARE DOING THERE WORK CORRECTLY, BUT I'M HAVING TO PAY THE PRICE. I WAS ALWAYS ON R200 TOP UP AND THE AGT ADVISED TO GO ON THE 100MINS AS ITS CHEAPER. IT HAS BEEN FAR FROM IT. I RECEIVED A SMS @ 7:13 YESTERDAY THAT I HAVE EXCEEDED MY LIMIT AND SERVICE WILL BE SUSPENDED. I HAVE BEEN TO 3 STORES AND NOBODY COULD ASSIST ME. THE STRIKE HAS CAUSE ME MUCH STRESS. I FEEL THAT IM NOT VALUED AS A CUSTOMER. AND WISHED I NEVER SIGNED THIS CONTRACT. I NEED A CELL, AS A FEMALE WORKING SHIFTS. THIS EXPERIENCE HAS BEEN A REAL NIGHTMARE FROM THE GO! <br> I WANT TO GO BACK ON THE R200 TOP UP. I HAD NO ISSUES WITH NASHUA, &
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you were being over charged with the hardware fees (Nashua Mobile service). The previous months (March & April 2015) have been credited (R300.00x2) on the 16th & 20th of April 2015.
We've now logged two seperate requests for our Billing Department to credit the account for the 1st of May 2015 (hardware fees) and also requested that the charge be removed completely.
We've also now ensured that your usage lmit is set to R0.00. As long as the usage limit has been setup the account should never go over the subscription amount. If in the event the usage limit barring fails, we will correct the account.
We do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you were being over charged with the hardware fees (Nashua Mobile service). The previous months (March & April 2015) have been credited (R300.00x2) on the 16th & 20th of April 2015.
We've now logged two seperate requests for our Billing Department to credit the account for the 1st of May 2015 (hardware fees) and also requested that the charge be removed completely.
We've also now ensured that your usage lmit is set to R0.00. As long as the usage limit has been setup the account should never go over the subscription amount. If in the event the usage limit barring fails, we will correct the account.
We do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***