Inefficient service

Nigel branch. Extremely bad service. Went 3 times. They changed the process. On 25 May, we had to do x. On 26 May, we had to do y. Waisted about 2.1 hours on renewing our contracts that we had for 10 + years. Extremely inefficient service. Prior to this, luckily got a refund for bogus contracts. The previous contract, never received the cellphone device.