Inefficient & Poor Service

It came to my attention that I was not receiving my data bundle as per my contract. On the 4th July 2015 I registered a complaint at the Rivonia Road MTN store where the sales consultant acknowledged the fact that I was not receiving data bundles. After three separate visits and emails sent to MTN Rivionia Road the data bundle issue was resolved on the 15 August 2015 (1.5 months after the initial complaint).<br> <br> However I still have not been financially compensated for the data I did not receive and the incorrect out of bundle rate I have been charged. I was then told I would be compensated an amount that was considerably lower than what I should be compensated. On Saturday (5 September 2015) I made yet another visit to the MTN Rivionia Road branch where a visibly disinterested MTN consultant told me yet again it would be resolved.<br> <br> The lack of response and poor communication on this issue is appalling. The fact also that a grossly incorrect amount was offered to financial compensate me is ********* and not fair to me as a customer. MTN is solely at fault in this instance and should be the ones making the effort to timelessly resolve this issue, not the customer!