Inefficient MTN service

I have a contract with MTN that I was advised was up for an upgrade as of the 3rd of July. I indicated to the salesperson that I was not ready and will be reviewing my finances before making this decision. Nowhere was it indicated that they would suspend my account without warning. I have minutes, airtime, data as well as SMS’s remaining however I am now unable to call, send texts, access the internet etc as they have suspended my service.

I have tried calling their customer care line where my call has been dropped multiple times. I have now officially been waiting on the line to talk to them for the past 1hour and I’m still waiting.

All this while I am still unable to use my handset.