Inefficient, *********** and the worst service of all mobile network providers - form all staff!

Without Prejudice

I am Absolutely disgusted with the terrible service that MTN is providing!

I app**** for Black Friday special of 20Gb+10Gb data for R199.

Made 5 online inquiry and filled in forms. As nobody phoned me - I phoned MTN online customer centre and asked them for the New Contract Department telephone number. The operator, Maseratha Palakhi (not sure if I got the name right) was very rude and kept telling me that I need to dial 808. I tried to explain to her that I am not MTN customer and can't dial 808 number. She kept repeating the same thing over and over again and obviously could not understand that only MTN subscribers can dial 808. Very ***********.

I could not get to the MTN New Contract department. - not sure how they do business?!!

When nobody phoned me after 3 days I went to the shop as it was the last day. The person - Lindiwe Moleleki - was very rude, unprofessional, abrupt and had a very bad attitude. She was clearly not interested in assisting and was doing it because she had to - not because she wanted to. Took over an hour to capture the application?!?! Never heard from her or anyone regarding that application. Then, the next day I had a call from Mpho - from the call centre. She called in response to the online form I filled in 5 days ago (!!). She was just as very rude, unprofessional, abrupt and had a very bad attitude. She sounded like she wanted to pick an argument with me throughout the conversation. I kept getting sms messages that my application has been declined?? While talking to the lady.

Another person phoned me after Mpho who was less rude but the result was the same - waster 45 minutes on the phone, waster battery of my phone for absolutely nothing!

The result: Never got the contract. No reason was given. Wasted cumulatively over 4 hours of my valuable time.

All this over R199/month data contract?

As a matter of fact - I have 7 contracts with other various mobile network providers. Of 7 - 4 are unlimited contracts. I have no judgement and I am creditworthy.

MTN made it super difficult - almost impossible - for me to get in touch with New Contract Department to sign a new contract.

I was also considering to move from Vodacom Unlimited to MTN Sky unlimited. After the above experience- I am not going to deal with MTN in any way possible.

I will also sell all my shares in MTN. A company like this will lose its market share and lose business.

Steer clear of this rude, arrogant and *********** bunch!