Inefficient customer facing staff

I went to MTN to cancel my 2nd contract. The guy behind the counter stated that he's unable to assist me at this time, but I can phone the call centre and do the cancellation telephonically, but I can only do it during the week. I told him i'd prefer to speak to someone face to face, as I don't trust call centres. I told him that i'd return during the week. I went back, took a day of leave off work for this. I go in, go to another consultant, this time female. I ask the same, that i'd like to cancel my 2nd contract. She tells me that they're unable to do cancellations in store and that I must phone the call centre. I tell her what happened with the guy on the weekend, and she calls him over. He denies everything. He claims he told me he couldn't do it in store. What he said was: he can't help at that time and that I CAN phone the call centre. HAD he said \I CAN'T do cancellations in store and that I MUST phone for cancellations with the call centre"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;162423;688345;6;2;0;0;0;0;2;NULL;NULL;NULL;15/05/13 14:55;15/05/13 13:00;Disappointed;7,31E+12;;;After being with SA Home loans for a while, I thought it wouldn't be a problem to access available money in my bond account. After about 3 weeks of sending documentation up and down, they eventually wanted all my wife's financial details, and she is not even a registered bond holder. The money was to be used for my daughters medication, and one would think they would do their best to assist, but no. Was thinking about registering my wife on the bond as well and doing a refinance, but if this is the service level then I would rather just switch my current bank. Very disappointed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850084;883537;1;2;0;0;0;0;2;NULL;NULL;NULL;15/05/13 15:00;15/05/13 13:03;G4S unclaimed benefits;7,41E+12;Absa Bank;***;Good Day,<br> <br> About 2.5 months ago I was contacted by Sylvester from a company called Locate Plus.<br> He told me that there is unclaimed pension benefits from G4S, he emailed me the necessary documents which I completed and emailed back to him on the 19th of February 2015, receipt of this was confirmed. I waited about 4 weeks and contacted them again, I was told that I was sent to the administrator 2 weeks later I contacted them again and was told that the G4S pay outs started on the 31st March 2015. Last week I followed it up again and was very rudely told that the it is still with the administrator. it has been 12 weeks that my documents has been successfully submitted, I can not believe that it an take that long to process a payment. This whole process has been very unpleasant and very unprofessional. All I need is a straight answer as to when my money will reflect in my account. Whenever I sent emails I wait for days for any reply, if any.....and then it is the same message that it is with the administrator, Sylvester is never available when you call the no supp****. I would appreciate urgent feedback from someone senior regarding this matter. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;534035;718389;28;2;0;1;0;0;2;NULL;NULL;NULL;15/05/13 15:00;15/05/13 13:04;10% Refund;75316;Alisha Ramdulall;***;I made a payment of R20 920.00 on 2015/01/07 and therefore automatically qualified for a 10% discount for student fees as promised by the management of PC Training and Business College. I was later instructed to make another payment of R250.00 in order for my refund to be processed. On making a follow up, I was told by the accounts department they can't send my application to the head office without the signature of Alisha Ramdulall. I asked them to contact her on a number of occasions but she was unreachable. Other students already received their refunds a long time ago. Please help me;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;328158;883505;12;5;0;0;0;0;5;NULL;NULL;NULL;15/05/13 15:00;15/05/13 13:06;Best vet in SA;;Dr B Pienaar;***;This is a VERY belated thank you but as they say......better late than never. Dr B Pienaar saved my dog (twice!) thanks to his incredible skill and his depth of compassion. I will never forget all you did for Merlin and will be eternally in your debt. He has grown from that pathetic s**** of life to a whopping 38 kgs and is the light of my life. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850083;227;14;2;0;0;0;0;2;NULL;NULL;NULL;15/05/13 12:46;15/05/13 13:08;Exchange of goods;NA;Service desk-Nokuthula;***;I went to woolworths balfour park to change a size of the boots which i received as a Birthday Gift .The lady Nokuthula and a man who assisted me steven/sylvester Masemola did not help me at all,they refused to take back the boots claiming that i wore them and they are not in a condition to be put back on the shelf for a resale.The boots are a big size so i did not wear them or walk in them how do i and why would i even have a nerve to return an item that i have used? all i needed was a size 4 pair of boots but i got a very bad service from the two ,they told me to see what i can do with the boots because the wont accept the boots or exchange them and if i can sell them to someone else i should consinder doing that.Why should i be told to sell the boots to someone else i found that very disturbing because the boots were only fitted and not worn ,i didn't walk in them.I need a shoe exchanged and i wont be making another trip to that store you must make means to bring my shoes to me .<br> the details of the shoe size 4 black<br> Basic western *** Price R399 reciept no.***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;17995;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/13 14:22;15/05/13 13:09;Charged for data when I have data carried over;***;Unknown;***;On my most recent account I am being charged for data usage of over 1 gig. This despite me having 1.3gigabytes of data left on or around the 4th of this month. The call centre couldnt help me except to send a request to the data usage centre and I must wait 7 working days. then I am told, \just pay the account and you will be credited if we are wrong\"". So in other words pay and pray we can be bothered with you!!! I am telling you that you are wrong! the evidence is clear. Then"