Inefficient and unfair systems
I purchased MTN airtime through FNB APP. However, i punched wrong last digit leading to 3 gig going to another person. I called MTN call centre and they confirmed that 3 gig was loaded on the same number but there is nothing they can do. this is very much unfair. if they wanted a statement under oath, i could do it to recover my money. Horrible company
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MTN South Africa's replyOfficial
14 Feb 2019, 10:30Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback. I will contact you as per our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback. I will contact you as per our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply14 Feb 2019, 10:30
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback. I will contact you as per our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback. I will contact you as per our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team