1 reviews | Active since May 2016
Inefficiency continues for 5 months!
<p>In March we requested a sim to be cancelled. It is now Mid-July and still it has not been cancelled. The so called branch manager Tato was supposed to do it after my last complaint, he, like his inefficient staff did not attend to it either, he is now on leave so cannot assist me so handed me over to KG. He has just made excuse after excuse and broken a number of promises to get back to me and still they continue to deduct the R100 off my account each month. This is my hard earned money going into their pockets for something that is not in use. I bet they get paid at the end of the month whether or not they do their job or not!!!! Unbelievable!!!!</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
Kindly be advised as per your online discussion no device was received for cell number ***, this contract was only for the sim card received.
The contract is cancelled as per your request, we have pass a credit of R296.99 for the invoice's willed from May to June 2017.
The credit will be used against the next invoices. The credit will reflect in 2 days time on the account.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
Kindly be advised as per your online discussion no device was received for cell number ***, this contract was only for the sim card received.
The contract is cancelled as per your request, we have pass a credit of R296.99 for the invoice's willed from May to June 2017.
The credit will be used against the next invoices. The credit will reflect in 2 days time on the account.
Kind Regards,
Alice van der Merwe
Best regards,