Ineffective SLA & Poor Complaints management

So most people would say small account & websites are ******** and they will run with your money. Blaaah Blaah

But have you seen how big cooperates like @mtnza & their appointed agents @mondo.co.za rarely resolves any matter brought to their attention.

Customer care @mtnza mailbox tell you to call 135 & when you do if your sim is not activated you can’t get through.

Well @mondo.co.za you chat via system & call to agents that give you surety that your matter is receiving attention only to start at the same point on the follow up.

#mtn #badservice #ojewakeeng #whatwedoing #wegoagainsa #mtnlive #boksquad #mtnpulse #mtnsummer #mondodeal #mondo #everyoneedsawin #noreply #consumerrights #mentalawareness #suicidal #depressionhelp #wefight #eff