1 reviews | Active since Jan 2013
Ineffective, inefficient, and basically useless customer service
<p>I have had to call Customer Service on 808 around 10 times (yes really, 10 times. You can check the records) just to try and get my voice mail working again.</p> <p>I was told to wait 24 hours for it to be reset, which I did, but to no avail.</p> <p>I was told to dial 113, which does not exist.</p> <p>I was told to dial 111 which also does not exist (funny that....)</p> <p>I was told to dial 120 and guess what? doesn't exist either.</p> <p>I was told twice that it was now working, which it still doesn't</p> <p>I was told to dial 1555 who told me to call 808, who gave me 1555 as a number to call to resolve the problem.</p> <p>I was told that I was on Voicemail lite, who even knows what that is?</p> <p>I asked for a supervisor, and waited for 10 minutes before I realised that they don't exist!</p> <p>There is clearly a problem at MTN. After being a customer there for 22 years, they are obviously not going to help me with this matter.</p> <p>I know of another network provider who are very happy to, and are also keen to buy out the remaineder of my contracts.</p> <p>Please send me the settlement figures, so that I can begin the porting process to a company who is serious about, and cares about customer service</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network division to urgently re-work on the two ref logged SMC/ ********** 8510 and SMC/ ********** 8434 for urgent attention.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network division to urgently re-work on the two ref logged SMC/ ********** 8510 and SMC/ ********** 8434 for urgent attention.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
Best regards,
Thanks for this. It is just a pity that a simple issue cannot be resolved, and one has to escalate this in order to get any action.
Thanks for this. It is just a pity that a simple issue cannot be resolved, and one has to escalate this in order to get any action.
