MH
Mark H

1 reviews | Active since Jan 2013

23 Jun 2016, 10:01

Ineffective, inefficient, and basically useless customer service

<p>I have had to call Customer Service on 808 around 10 times (yes really, 10 times. You can check the records) just to try and get my voice mail working again.</p> <p>I was told to wait 24 hours for it to be reset, which I did, but to no avail.</p> <p>I was told to dial 113, which does not exist.</p> <p>I was told to dial 111 which also does not exist (funny that....)</p> <p>I was told to dial 120 and guess what? doesn't exist either.</p> <p>I was told twice that it was now working, which it still doesn't</p> <p>I was told to dial 1555 who told me to call 808, who gave me 1555 as a number to call to resolve the problem.</p> <p>I was told that I was on Voicemail lite, who even knows what that is?</p> <p>I asked for a supervisor, and waited for 10 minutes before I realised that they don't exist!</p> <p>There is clearly a problem at MTN. After being a customer there for 22 years, they are obviously not going to help me with this matter.</p> <p>I know of another network provider who are very happy to, and are also keen to buy out the remaineder of my contracts.</p> <p>Please send me the settlement figures, so that I can begin the porting process to a company who is serious about, and cares about customer service</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply27 Jun 2016, 08:29
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the network division to urgently re-work on the two ref logged SMC/ ********** 8510 and SMC/ ********** 8434 for urgent attention.

Thank you for bringing this matter to our attention.

Regards

Nompumelelo

Best regards,

MH
Mark H's update27 Jun 2016, 08:40
Reviewer Update

Thanks for this. It is just a pity that a simple issue cannot be resolved, and one has to escalate this in order to get any action.