1 reviews | Active since Jul 2011
Indifferent billing every 2 months
Please explain why I my billing has gone up to R260 from R145 last year? I am getting no response via the query through your website and attempting to call your call centre is a waste of energy. If this is going to be the new amount, please cancel my contract!
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly note that your contract has expired 2017-09-20, discounts is only valid for 24 months, the discount has expired.
We have been in contact with you with the previous complaint 1-10-2017 that you do not wish to cancel the contract and you will visit MTN stores for the upgrade.
We have escalated the cancellation department to cancel the contract for you. Note that any data, sms. airtime or minutes left on the sim card will be lost once the contract is cancelled the number will be converted to prepaid tomorrow.
The last debit order will be for R265.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly note that your contract has expired 2017-09-20, discounts is only valid for 24 months, the discount has expired.
We have been in contact with you with the previous complaint 1-10-2017 that you do not wish to cancel the contract and you will visit MTN stores for the upgrade.
We have escalated the cancellation department to cancel the contract for you. Note that any data, sms. airtime or minutes left on the sim card will be lost once the contract is cancelled the number will be converted to prepaid tomorrow.
The last debit order will be for R265.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,