1 reviews | Active since Jul 2013
INDESCRIBABLY ANGRY WITH USELESS CUSTOMER SERVICE
An iPhone I got from MTN has a hardware problem, is absolutely useless and needs to be replaced - iStore has even confirmed this - yet I've had almost 3 months of back and forth with no solution. Your bureaucracy and your customer service standards are an abomination. And that's being kind. <br> <br> There is no paper trail to confirm what's been happening with my phone for almost 3 months. So no one knows what's going on. <br> <br> I left my details and was assured a manager would contact me first thing on Monday morning. I insisted it was important and my patience was up. It's Tuesday and he still hasn't phoned. <br> <br> To sum it up for you, things I've experienced with your company over the last few months include:<br> Appallingly useless customer service<br> Staff never calling back when they say they will<br> Managers unable to provide any solutions or advice<br> Blame shifting between MTN and the repair company<br> <br> And worst of all - the frustration of having to tell my story from scratch every time I deal with someone new. <br> <br> You've let a customer fall through the cracks - badly - and it's wasting my money, my time and my patience.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***