EJ
Eben J
1 reviews | Active since Nov 2015
10 Dec 2015, 10:21
INCREDIBLY UNWILLING TO ASSIST
My 3rd Post about this<br> <br> ALMOST 2 YEARS MTN deducted SOMEONE ELSE's FEES from MY bank account and saying MY ACCOUNT is overdue!!!<br> <br> NONE OF MY +100 ATTEMPTS TO RECTIFY THIS HAS BEEN SUCCESSFUL.<br> The legal department reads none of my emails, simply replying, \Your account is overdue with R X
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Replies (1)
MTN South Africa's replyOfficial
14 Dec 2015, 16:27Hello Eben2010,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Dec 2015, 16:27
Official
Hello Eben2010,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***