1 reviews | Active since Mar 2020
Incredibly slow internet!
MTN has always provided me with good service and I have been using them for a while but I have logged numerous slow network queries on a weekly basis since January and nothing has been done about it !
I like in Algoa Park in Port Elizabeth and have raised numerous complaints about ridiculously slow internet speeds since December 2019. I used to get between 18 and 20mbps and now I get less than 1mbps. The last query I raised, I received a response of (reference number: 012 819) "We tested the throughput of Base-station and no issues were found on serving site 7837, site was clear of alarms and availability is 100% ok ". I would like to know when this test was done as this must have been in the morning when everyone was at work, the technicians should come back in the late afternoon and see how incredibly slow the connection is.
I used to be able to game online and all without any problems but now I cannot as the speed to too low. I suspect that as there is only one tower in my area, that the tower is now highly congested and needs to be updated. I respect this is not an easy task but how is it possible that a connection speed to decrease by 90% in 3 months?
Can someone please look into this, the staff at MTN have been very friendly in assisting me with these requests but nothing has been done.
Thank you for your prompt response. I have noticed a speed increase this morning so action has been made. I will revert back should this decline again.
Thank you MTN for your service and prompt response, much appreciated.
Thank you for your prompt response. I have noticed a speed increase this morning so action has been made. I will revert back should this decline again.
Thank you MTN for your service and prompt response, much appreciated.
I am back to very slow internet again.
I have been in contact with the call centre numerous times and after dealing with a very helpful person by the name of Shereen Kganyago, she has gone out of her way to try and resolve my query but even after all her effort, the technical team have indicated that no changes will be made.
Please see below extract from the response I got from technical:
image.png 15.31 KB
I then changed my server to PE and performed the test again, which reveled even slower speed!
I must note my concern that after I have read the report of my previous complaint and doing some research of where the tower is that the technicians went to is far from my house, at least 4km from where I live. It is no wonder no changes are made as they did not come to the correct tower. Base site 7837 is way too far from my house to be providing me with signal.
The Coverage department is unable to tell me why I have seen such a massive degradation in speed from 18mbps to 0.50mbps in a few months. The day after i logged my initial complaint above on HelloPeter, I saw amazing speeds of +-15-18mbps, which was truly amazing! But sadly 2 days later and after numerous calls to the coverage department I am back to my latest speed of 0.64mbps.
Can somebody please look into this, I have moved all my contracts to MTN from Vodacom as I was able to achieve such amazing speeds from home and this has gone really sour from December 2019.
I am bitterly disappointed in the way that this request has been handled, however I do respect that this is not an easy job for anyone to do. I just fail to understand why such a massive degradation in speed is noted.
I am back to very slow internet again.
I have been in contact with the call centre numerous times and after dealing with a very helpful person by the name of Shereen Kganyago, she has gone out of her way to try and resolve my query but even after all her effort, the technical team have indicated that no changes will be made.
Please see below extract from the response I got from technical:
image.png 15.31 KB
I then changed my server to PE and performed the test again, which reveled even slower speed!
I must note my concern that after I have read the report of my previous complaint and doing some research of where the tower is that the technicians went to is far from my house, at least 4km from where I live. It is no wonder no changes are made as they did not come to the correct tower. Base site 7837 is way too far from my house to be providing me with signal.
The Coverage department is unable to tell me why I have seen such a massive degradation in speed from 18mbps to 0.50mbps in a few months. The day after i logged my initial complaint above on HelloPeter, I saw amazing speeds of +-15-18mbps, which was truly amazing! But sadly 2 days later and after numerous calls to the coverage department I am back to my latest speed of 0.64mbps.
Can somebody please look into this, I have moved all my contracts to MTN from Vodacom as I was able to achieve such amazing speeds from home and this has gone really sour from December 2019.
I am bitterly disappointed in the way that this request has been handled, however I do respect that this is not an easy job for anyone to do. I just fail to understand why such a massive degradation in speed is noted.