1 reviews | Active since Mar 2012
Incredibly bad and frustrating NON service
<p>No answer after 7 e-mails to ********** Cannot get past their callcenter because it does not recognise my cellnumbers( I have 2) They charge me a BB fee for a non BB device, I want a refund - no answer. I need Feb - May statements, no answer. I want them to program their call center to recognise my cell number - no answer. They read my mails(I tracked them) but they just do not reply. I also sent an SMS to their wonderful SMS system to query by when my request will be dealt with - no answer.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised the matter has been investigated and concluded. As per system report it is noted that the handset you have been using after your upgrade is a Samsung handset. Please be advised that we have sent a request to the billing division to pass credit against the account, credit will be passed for invoice dated 2016-03-16 till 2016-08-16. The turnaround time for the credit request to be approved and passed is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised the matter has been investigated and concluded. As per system report it is noted that the handset you have been using after your upgrade is a Samsung handset. Please be advised that we have sent a request to the billing division to pass credit against the account, credit will be passed for invoice dated 2016-03-16 till 2016-08-16. The turnaround time for the credit request to be approved and passed is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***