RG
Radicaal G

1 reviews | Active since Jul 2015

08 Jul 2015, 04:43

Incredible disregard for paying consumers.

I purchased a daily night express data bundle as I oft do to download a series or two but was derided by an insufficient funds notice despite the 1024mb loaded.<br> Suffice it to say the bundle(my money)was wasted but I chalked it up to network problems and loaded another the following day and with the same thing afoot I hailed mtn on their tedious call centre lines and was told upon enquiry(by several consultants no less)that the night bundles were expressly for browsing and not downloading which I find dubious to say the least as I have been using this service for a few weeks and have friends who use it frequently to download.<br> No recourse was prescribed or entertained.Thoroughly dissapointed.

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2015, 11:35
Official
Hello Radicaal,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to the relevant team for investigation, you will be provided with feedback.

Thank you
Wenzile Masina
REQ:***