1 reviews | Active since Apr 2012
Incredible Bad Service
All outgoing facilities on my cell phone were suspended today due to non payment. I recently switched bank accounts and notified MTN of my new bank and account numbers etc. I knew I had and still have sufficient funds in my account to cover the debit order. When I phoned to ascertain why my service had been suspended I was informed that my bank account was frozen .....Told Jason the phone consultant this was not true as I had used my account this very morning and that there had always been funds in my account.He said I should contact my bank ,which I did and there has always been several thousand in the account. I phoned MTN back and explained situation...sufficient funds etc. Send through a debit order and reconnect my service. Response was go to any MTN branch or ABSA to make payment. Rushed off to the Davenport Square to make payment and was told they do not accept cash...or card....or any payments...I must go to ABSA . ABSOLUTELY disgusted with MTN.....YOU need to catch a huge wake up and point out branches where payments can be made etc....
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm indeed that the debit orders that were submitted to your account was returned due to the account being frozen (RD Code 06) and then the due to the account being closed (RD Code 12). This can be confirmed by the bank. We will not be able to submit any debits due to these reasons.
We will suggest that you do an electronic funds transfer, using the details below:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm indeed that the debit orders that were submitted to your account was returned due to the account being frozen (RD Code 06) and then the due to the account being closed (RD Code 12). This can be confirmed by the bank. We will not be able to submit any debits due to these reasons.
We will suggest that you do an electronic funds transfer, using the details below:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number.
Regards
Tim
MTN Complaints Management Team: REQ:***
