CS
Cherisse S
1 reviews | Active since Nov 2015
24 Nov 2015, 08:44
Increasing my invoices & not getting back to me.
I signed a contract for R129.00 Top up, each month though my invoice increases- it is now standing at R150.00. I have been to the Langebaan branch several times and head office is not getting back to them on this issue but MTN is quick to send me an email saying I haven't paid this month! I refuse to pay until someone tells me why this amount keeps going up.
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 09:51Hello Cherisse93,
We are sorry for any inconvenience caused and for the breakdown in service.
Kindly note that that our rates changed on the 1st of April 2015. Please copy the link below into your web browser for more information around the rates increased:
http://www.mtnblog.co.za/2015-rate-changes/
Our customer base was notified via SMS on all listed numbers on contract. Please refer to the below clause on your subscriber agreement form:
Charges:
MTN SP may change any Charges, which changes will be affective from from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service.
Kindly note that that our rates changed on the 1st of April 2015. Please copy the link below into your web browser for more information around the rates increased:
http://www.mtnblog.co.za/2015-rate-changes/
Our customer base was notified via SMS on all listed numbers on contract. Please refer to the below clause on your subscriber agreement form:
Charges:
MTN SP may change any Charges, which changes will be affective from from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Nov 2015, 09:51
Official
Hello Cherisse93,
We are sorry for any inconvenience caused and for the breakdown in service.
Kindly note that that our rates changed on the 1st of April 2015. Please copy the link below into your web browser for more information around the rates increased:
http://www.mtnblog.co.za/2015-rate-changes/
Our customer base was notified via SMS on all listed numbers on contract. Please refer to the below clause on your subscriber agreement form:
Charges:
MTN SP may change any Charges, which changes will be affective from from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service.
Kindly note that that our rates changed on the 1st of April 2015. Please copy the link below into your web browser for more information around the rates increased:
http://www.mtnblog.co.za/2015-rate-changes/
Our customer base was notified via SMS on all listed numbers on contract. Please refer to the below clause on your subscriber agreement form:
Charges:
MTN SP may change any Charges, which changes will be affective from from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***