TJ
Tracy-Lee Jordaan
1 reviews | Active since Jun 2010
23 Jun 2015, 14:41
Increasing my bill with no notification
MTN just decides on their own to put my bill up. My contract hasn't expired nor has anything changed, but they feel it's their right to just increase it and just not inform me about the increase. Try and phone in to find out why and you sit on hold for ages. Probably because everyone is phoning in to find out why their bills have suddenly gone up to. I cannot believe how absolutely disgusting their service has become and cannot wait til my contract expires so I can get rid of them.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Brakkies,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Our rates change commenced on the 1st of April 2015. This was advertised on all our blog and SMS were sent our to our subscriber base through our Billing Department. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Our rates change commenced on the 1st of April 2015. This was advertised on all our blog and SMS were sent our to our subscriber base through our Billing Department. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Brakkies,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Our rates change commenced on the 1st of April 2015. This was advertised on all our blog and SMS were sent our to our subscriber base through our Billing Department. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Our rates change commenced on the 1st of April 2015. This was advertised on all our blog and SMS were sent our to our subscriber base through our Billing Department. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser