IM
Ivy M
1 reviews | Active since May 2011
19 Aug 2015, 10:33
increased premium
my monthly premium increased without a proper notification, within actual contract can expire.<br> <br> regards<br> Jan
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MTN South Africa's replyOfficial
09 Sept 2015, 16:11Hello ivymabunda,
Thank you for your post.
MTN has not increased contract subscription prices for over a decade despite increasing operation costs, distribution costs, transport costs, handset price increases, infrastructure costs, failing exchange rates and increase in taxes. The reduction in mobile termination rates, coupled with the increased costs of network investment, has necessitated a review of pricing.
Kindly note that an sms was sent to all affected MTN customers prior to the increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Thank you for your post.
MTN has not increased contract subscription prices for over a decade despite increasing operation costs, distribution costs, transport costs, handset price increases, infrastructure costs, failing exchange rates and increase in taxes. The reduction in mobile termination rates, coupled with the increased costs of network investment, has necessitated a review of pricing.
Kindly note that an sms was sent to all affected MTN customers prior to the increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Best regards,
MTN South Africa's reply09 Sept 2015, 16:11
Official
Hello ivymabunda,
Thank you for your post.
MTN has not increased contract subscription prices for over a decade despite increasing operation costs, distribution costs, transport costs, handset price increases, infrastructure costs, failing exchange rates and increase in taxes. The reduction in mobile termination rates, coupled with the increased costs of network investment, has necessitated a review of pricing.
Kindly note that an sms was sent to all affected MTN customers prior to the increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Thank you for your post.
MTN has not increased contract subscription prices for over a decade despite increasing operation costs, distribution costs, transport costs, handset price increases, infrastructure costs, failing exchange rates and increase in taxes. The reduction in mobile termination rates, coupled with the increased costs of network investment, has necessitated a review of pricing.
Kindly note that an sms was sent to all affected MTN customers prior to the increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Best regards,