PV
Petrus V
1 reviews | Active since Nov 2015
02 Nov 2015, 10:40
Increased my monthly prepaid fee!!!!!
I have an MTN prepaid account signed for two years. I am supposed to pay the same fixed amount every month for two years. Its a prepaid so I cannot call if I've used my money. Guess what, two months ago they decided that they will increase their contractual fees and now I have to pay more every month.<br> <br> When I signed a contract I was told by the sales agent that this will be my SET fee for a period of 24 months, yet now they tell me that its part of their contract and they can increase their subscription fees whenever they want!!<br> <br> That's not fair business, and they will not be seeing me again. I will also tell all my friends on fb, and also all my followers on my blogs.
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MTN South Africa's replyOfficial
03 Nov 2015, 15:22Hello frames69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply03 Nov 2015, 15:22
Official
Hello frames69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***