1 reviews | Active since Jan 2024
Increased in MTN fibre package
I am writing to express my disappointment and frustration with MTN's billing practices. In January, I signed up for the fibre package advertised at R349, which included 300GB of data. However, my first bill arrived with a charge of R469.
Upon inquiry at the MTN kiosk, I was informed that the increased charge was due to pro-rata fees, which I understand. However, I was dismayed to learn that the package price had been increased to R400, effective immediately.
I find it unacceptable that MTN would offer a package at a specific price, only to increase it after the contract has been signed. This practice seems predatory and prioritizes profits over customer satisfaction.
As I am now locked into a contract, I am concerned about the implications of this price increase. I urge MTN to reconsider their pricing strategy and provide more transparency to their customers.
