FE
Francis E

1 reviews | Active since Jan 2024

10 Feb 2025, 11:08

Increased in MTN fibre package

I am writing to express my disappointment and frustration with MTN's billing practices. In January, I signed up for the fibre package advertised at R349, which included 300GB of data. However, my first bill arrived with a charge of R469.

Upon inquiry at the MTN kiosk, I was informed that the increased charge was due to pro-rata fees, which I understand. However, I was dismayed to learn that the package price had been increased to R400, effective immediately.

I find it unacceptable that MTN would offer a package at a specific price, only to increase it after the contract has been signed. This practice seems predatory and prioritizes profits over customer satisfaction.

As I am now locked into a contract, I am concerned about the implications of this price increase. I urge MTN to reconsider their pricing strategy and provide more transparency to their customers.

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