Increased contract payment
<p>I upgraded my phone last month and I was supposed to pay R699 per month all of a sudden I am expected to pay R867 that I do not know where it came from.Please keep me at the contract I signed for as I cannot afford to pay so much for a mere phone.I sent an email to Terry Morake but it doesnt look like he is interested in helping me because to this day he has never responded.</p>
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MTN South Africa's replyOfficial
26 Aug 2016, 11:23Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that invoice # E ********** 55 dated 2016-07-20 was finalised with the amount of R 869.26 due to wholesale data bundles charges, call charges,me2u-postpaid to prepaid and packet switched data calls.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply26 Aug 2016, 11:23
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that invoice # E ********** 55 dated 2016-07-20 was finalised with the amount of R 869.26 due to wholesale data bundles charges, call charges,me2u-postpaid to prepaid and packet switched data calls.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,