EH
Elize H
1 reviews | Active since Oct 2017
29 Aug 2018, 15:54
Increased billing without authorisation
MTN has overcharged me on my debit order for two months in a row now. No notice no permission. And this for a service that has been declining rapidly over the last couple of years. They also deliberately throttled my internet last year as to force me to cancel a contract that they no longer wanted active, instead of offering me an alternative equal or upgrade. This is what they do to their customers of over 6 years. I left a message on their contact page, they don't respond. This will be the first review since last year, but one of many to come over the next couple of weeks if they do not fix their services as well as my account.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
03 Sept 2018, 10:19Good day Elize
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply03 Sept 2018, 10:19
Official
Good day Elize
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
04 Sept 2018, 14:18Good day Elize
We sincerely apologize for any inconvenience incurred.
Please note that reason for an increase in your debit order is because you have an active subscription on your number. This service was activated on 22/04/2018 and it’s with the company known as Basebone.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. Kindly contact this company should you wish to cancel this service.
Contact details: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply04 Sept 2018, 14:18
Official
Good day Elize
We sincerely apologize for any inconvenience incurred.
Please note that reason for an increase in your debit order is because you have an active subscription on your number. This service was activated on 22/04/2018 and it’s with the company known as Basebone.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. Kindly contact this company should you wish to cancel this service.
Contact details: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
EH
Elize H's updateReviewer Update
07 Aug 2019, 11:28See below. I know it is a year later but still... just look. You guys are ridiculous. You should protect your customers against this, not play the blame game. Subscriptions were blocked on my original contract/account, this only happened after I was forcefully and without my knowledge upgraded from my uncapped contract. This apparently happened middle last year, or so I was told by your representatives...
SC
A Big **** Not Authorised
What a **** this is. I lodged a complaint with MTN for an exhorbitant phone account over a period of time. When MTN responded, they advised that I had subscribed to something called Chatback Silver. I have never, ever subscribed to any such thing. When looking at this site and this "*********** company", I see so many complaints just like mine. I also see the same "copy and paste" response. I have mailed the address given in every other response by them. This better be resolved as I have never seen a bigger **** in a while. I also intend taking this up with the Consumer Ombudsman and a programme like Carte Blanche. How many other people have been ****med in this way and not realising it? Regards SharonSharon C | 13 Dec 2018MC
Unsolicited subscription and charges from Basebone on our line! i want a refund!
This company has so many bad reviews on Hellopeter and i would like to add another one. They are a bunch of ********s. They have been charging us over R300 a month on my husbands bill for the last 5 months. He has never subscribed to this ****. what is more disturbing is that this is a recurring problem on all networks. I want a full refund of our money and a response. All smses that they send out are as a result of unsolicited marketing and i want to know where it is that they get our number from in the first place.MELISSA C | 14 Sep 2018
SC
A Big **** Not Authorised
What a **** this is. I lodged a complaint with MTN for an exhorbitant phone account over a period of time. When MTN responded, they advised that I had subscribed to something called Chatback Silver. I have never, ever subscribed to any such thing. When looking at this site and this "*********** company", I see so many complaints just like mine. I also see the same "copy and paste" response. I have mailed the address given in every other response by them. This better be resolved as I have never seen a bigger **** in a while. I also intend taking this up with the Consumer Ombudsman and a programme like Carte Blanche. How many other people have been ****med in this way and not realising it? Regards SharonSharon C | 13 Dec 2018MC
Unsolicited subscription and charges from Basebone on our line! i want a refund!
This company has so many bad reviews on Hellopeter and i would like to add another one. They are a bunch of ********s. They have been charging us over R300 a month on my husbands bill for the last 5 months. He has never subscribed to this ****. what is more disturbing is that this is a recurring problem on all networks. I want a full refund of our money and a response. All smses that they send out are as a result of unsolicited marketing and i want to know where it is that they get our number from in the first place.MELISSA C | 14 Sep 2018
EH
Elize H's update07 Aug 2019, 11:28
Reviewer Update
See below. I know it is a year later but still... just look. You guys are ridiculous. You should protect your customers against this, not play the blame game. Subscriptions were blocked on my original contract/account, this only happened after I was forcefully and without my knowledge upgraded from my uncapped contract. This apparently happened middle last year, or so I was told by your representatives...
SC
A Big **** Not Authorised
What a **** this is. I lodged a complaint with MTN for an exhorbitant phone account over a period of time. When MTN responded, they advised that I had subscribed to something called Chatback Silver. I have never, ever subscribed to any such thing. When looking at this site and this "*********** company", I see so many complaints just like mine. I also see the same "copy and paste" response. I have mailed the address given in every other response by them. This better be resolved as I have never seen a bigger **** in a while. I also intend taking this up with the Consumer Ombudsman and a programme like Carte Blanche. How many other people have been ****med in this way and not realising it? Regards SharonSharon C | 13 Dec 2018MC
Unsolicited subscription and charges from Basebone on our line! i want a refund!
This company has so many bad reviews on Hellopeter and i would like to add another one. They are a bunch of ********s. They have been charging us over R300 a month on my husbands bill for the last 5 months. He has never subscribed to this ****. what is more disturbing is that this is a recurring problem on all networks. I want a full refund of our money and a response. All smses that they send out are as a result of unsolicited marketing and i want to know where it is that they get our number from in the first place.MELISSA C | 14 Sep 2018
SC
A Big **** Not Authorised
What a **** this is. I lodged a complaint with MTN for an exhorbitant phone account over a period of time. When MTN responded, they advised that I had subscribed to something called Chatback Silver. I have never, ever subscribed to any such thing. When looking at this site and this "*********** company", I see so many complaints just like mine. I also see the same "copy and paste" response. I have mailed the address given in every other response by them. This better be resolved as I have never seen a bigger **** in a while. I also intend taking this up with the Consumer Ombudsman and a programme like Carte Blanche. How many other people have been ****med in this way and not realising it? Regards SharonSharon C | 13 Dec 2018MC
Unsolicited subscription and charges from Basebone on our line! i want a refund!
This company has so many bad reviews on Hellopeter and i would like to add another one. They are a bunch of ********s. They have been charging us over R300 a month on my husbands bill for the last 5 months. He has never subscribed to this ****. what is more disturbing is that this is a recurring problem on all networks. I want a full refund of our money and a response. All smses that they send out are as a result of unsolicited marketing and i want to know where it is that they get our number from in the first place.MELISSA C | 14 Sep 2018