SB
Sarah B
1 reviews | Active since Feb 2010
31 Aug 2015, 08:41
Increased billing second complaint no response!
This is the second time I am writing to complain about MTN's billing procedure on my cell phone without any follow up or feedback. When I complained on this forum 2 months ago there was a response from MTN saying they will investigate and get back to me. I have heard nothing. When I call the 808 number or tweet them, there is no explanation or no response. I want to know why my bill has increased so dramatically in the last 5 months when my usage and behaviour has not changed. I have had this problem before in 2014 and it was discovered that I was being over-billed and I was reimbursed. I think it is happening again. MTN please investigate, follow up respond and resolve. This is terrible service.
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MTN South Africa's replyOfficial
31 Aug 2015, 11:21Hello Sarah17,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all data charges are valid as per Itemised Billing. Charges vs. usage. Please note that the increase in charges is due to the price increase as of the 01/04/2015. You are now billed R0.99 incl vat per mb Out Of Bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all data charges are valid as per Itemised Billing. Charges vs. usage. Please note that the increase in charges is due to the price increase as of the 01/04/2015. You are now billed R0.99 incl vat per mb Out Of Bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply31 Aug 2015, 11:21
Official
Hello Sarah17,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all data charges are valid as per Itemised Billing. Charges vs. usage. Please note that the increase in charges is due to the price increase as of the 01/04/2015. You are now billed R0.99 incl vat per mb Out Of Bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all data charges are valid as per Itemised Billing. Charges vs. usage. Please note that the increase in charges is due to the price increase as of the 01/04/2015. You are now billed R0.99 incl vat per mb Out Of Bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,