iK
isabel K
1 reviews | Active since Jun 2015
26 Jun 2015, 14:14
increased billing
We are fed up with MTN. Our payment is normally R800-00 a month. Last month our statemend stated R2500. Went to the nearest MTN shop they said its because of the strike. It has nothing to do with me. This month also a incorrect amount. It's a contract they can't just take our money. Best part they said they can't refund!!!! I want my money back we need to pay other things as well.
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MTN South Africa's replyOfficial
08 Jul 2015, 16:21Hello bella84,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges have increased due to data usage on the line. Please note that once your provisioned bundle is depleted you were charged out of bundle rates for the data used. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges have increased due to data usage on the line. Please note that once your provisioned bundle is depleted you were charged out of bundle rates for the data used. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply08 Jul 2015, 16:21
Official
Hello bella84,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges have increased due to data usage on the line. Please note that once your provisioned bundle is depleted you were charged out of bundle rates for the data used. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges have increased due to data usage on the line. Please note that once your provisioned bundle is depleted you were charged out of bundle rates for the data used. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,